Get help with the Rejsekort app

Here we have collected answers to the most common questions about the Rejsekort app. Find help with everything from getting started to travel rules. You can search freely in the search box above or dive into our categories below to find what you are looking for.

Shortcuts

General

How to travel with the app

How to travel with the app link card icon

Read about travelling with the app, including travel options, bikes, dogs, requirements, check out and DSB 1’.

My account and data

My account and data link card icon

Read about app settings, including location data, language, email, account deactivation and issues with deleting your account.

Prices, payment and discounts

Prices, payment and discounts link card icon

Read about prices and payments, including app journeys, payment methods, discounts.

Errors and help

Errors and help link card icon

Get help with app issues, including payment errors, MobilePay, travel problems and app crashes during your journey.

Help for children

Registering a child

Registering a child link card icon

Read about children in the app, including profiles with or without MitID, disability, age changes and parental rights.

How children travel with the app

How children travel with the app link card icon

Get an overview of your child's journeys in the app, with access to trips, receipts and adding other travellers when needed.

The child’s profile and payment

The child’s profile and payment link card icon

Read about children's profiles in the app, including payments, new phones, responsibility and options for young users.

Help for pensioners under 67 and travelers with disabilities

Help for travelers with disabilities

Help for travelers with disabilities link card icon

Read about travellers with disabilities in the app, including profiles, companions, prices and help with rejected applications.

Help for pensioners under 67

Help for pensioners under 67 link card icon

Read about pensionists under 67 in the app, including applications, documentation, prices, payments and companions.

Guides

Here you'll find our guides, which provide help and guidance. You can read the guides online or download them to print if you need a physical copy.

See guide overview

If you have any further questions, please feel free to contact us

If you have any further questions, please feel free to contact us callout image